Fbage Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Applicability

Fbage (hereinafter referred to as "we", "the Platform", or "fbage") is fully committed to protecting your privacy. This Privacy Policy ("Policy") applies to all users of the fbage.ws website and the fbage mobile app.

This policy explains what personal information fbage collects, why it is collected, how it is stored, and what rights you have over your data. We believe transparency is the foundation of trust, which is why this policy is written in plain, straightforward language.

This Privacy Policy has been developed in accordance with international data protection standards, including the principles of GDPR. Our goal is to ensure your data is used responsibly and protected from any misuse.

2 What Information We Collect

Fbage collects various types of information. Details are outlined below:

We only collect information that is strictly necessary. Collecting unnecessary or excessive personal data goes against our policy.

3 How We Collect Information

Fbage collects your information through the following methods:

• Directly Provided Information: Information you provide directly during registration, verification, or when contacting support.
• Automatically Collected Information: Technical and usage data collected automatically when you use our website or app.
• Cookies & Tracking Technologies: Cookies are used to improve website functionality and remember your preferences.
• Third-Party Sources: Relevant information may be obtained from payment providers or KYC verification agencies.

4 How Your Information Is Used

Fbage uses your information solely for the purposes listed below and for no other purpose:

• Account Management: To create, manage, and secure your account.
• Identity Verification: For KYC verification to prevent fraud and money laundering.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To help resolve your complaints and issues.
• Platform Improvement: For statistical analysis to improve the user experience.
• Legal Obligations: To meet regulatory requirements.
• Security: To detect and prevent fraud, hacking, and other forms of misuse.
• Contact: To send important updates, promotions, and notifications (where you have given consent).

5 Data Sharing Policy

Fbage never sells your data. However, limited information may be shared in the following circumstances:

• Payment Provider: Information required solely to process transactions with bKash, Nagad, Rocket, and other payment partners.
• KYC Partners: With authorised agencies for identity verification purposes.
• Technology Partners: Trusted technology providers who operate the platform and are bound by strict confidentiality agreements.
• Legal Requirements: In response to a court order, regulatory authority request, or lawful request from a law enforcement agency.
• Business Transfer: In the event of a company merger or acquisition, users will be notified in advance.

Before sharing data with any third party, we ensure they comply with strict data protection standards.

6 Cookies & Tracking Technologies

Fbage uses several types of cookies to enhance your browsing experience:

• Essential Cookies: Essential for the website to function properly. Without these, the site will not work as intended.
• Functional Cookies: Used to remember your language preference, login details, and other settings.
• Analytics Cookies: Helps analyse website traffic and usage patterns, which informs platform development.
• Security Cookies: Used to detect fraud and ensure account security.

7 Data Storage & Security

Fbage employs multiple layers of security to keep your information protected:

• Encryption: All stored and transmitted data is protected by 256-bit AES encryption.
• Firewall: Advanced firewall systems block unauthorized access.
• Two-Factor Verification: Additional verification required for suspicious login attempts.
• Regular Backups: Regular secure backups are maintained to prevent data loss.
• Staff Training: All staff are trained in data protection and bound by confidentiality agreements.

Data Retention Period: Your data is retained for as long as your account is active and for a specified period after closure as required by law (typically 5 years). After that, your data is securely deleted.

8 Your Rights

As an fbage user, you have the following rights over your personal data:

To exercise these rights support@fbage.ws to send us an email. We will respond to your request within 30 business days.

9 Underage Users

Fbage is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

• Age verification is mandatory during the registration process.
• If a minor's account is identified, it will be immediately closed and all associated data will be deleted.
• If you believe your child is using fbage, please contact us immediately.

10 Policy Changes

Fbage reserves the right to update or modify this Privacy Policy at any time. In the event of changes, we will take the following steps:

• Any updated policy will be published on the website, and the "Last Updated" date at the top of the page will be revised accordingly.
• A notification will be sent to your registered email for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• For significant changes, at least 14 days' notice will be given before they take effect.

We recommend visiting this page regularly to stay up to date with our latest policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through any of the following:

Our Data Protection Officer will take your privacy concerns seriously and work to resolve them as promptly as possible.